Terms and Conditions
ShopQJS.com allows you to take the decision of cancelling an order, should you wish to do so. However, we sincerely urge and request you abide by the following cancellation terms.
1. How to Raise a Cancellation Request
You can raise a cancellation request with your order number clearly stated, by sending an email to info@shopqjs.com.
Mention the reason for the email and your order number in the Subject Line of the email.
2. Time Limit for Cancellation
- If you wish to cancel an order, please ensure cancelling it within two hours of placing the order.
- If you cannot do so immediately, ensure raising the cancellation request before the order is moved for procurement.
- Order once moved for procurement CANNOT be cancelled.
3. Refund on Cancellation
If you have cancelled an order within two hours of placing it, or before it has been moved to procurement, you will be issued a refund within 7 days of cancellation of the order.
4. Orders Already Shipped
Order once shipped from our warehouse CANNOT be cancelled. If you are unsatisfied with your order upon delivery, you can raise a Return request. See our Return & Exchanges Policy.
5. Circumstances Beyond Our Control
If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by either side.
