Our Promise
Your satisfaction, our priority
Thank you for shopping at Shop QJS Ltd. At ShopQJS.com, we strive for 100% customer satisfaction and aim to deliver high-quality fine jewellery that meets your expectations. This Refund & Return Policy outlines your rights and responsibilities when returning items or requesting refunds.
Last updated: 10 January 2026
0
day return window
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free resize on bespoke pieces
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business days to refund
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refund on defective items
Policy Details
Everything you need to know about returns, refunds and exchanges.
1. Eligibility for Returns
1.1 Standard Products
- You may request a return or refund for eligible items within 30 days of the delivery date.
- To qualify, items must be unused, unworn, unaltered, undamaged, and returned in their original packaging with all certificates and tags intact.
- Please retain your proof of purchase.
- Custom-made or personalised jewellery created specifically for you cannot be returned or refunded because it is made to order.
- If a custom item does not fit, we offer one complimentary resizing within 15 days of delivery.
2. How to Initiate a Return
Contact our Customer Support Team within the return period:
- Email: info@shopqjs.com
- Phone: +44-755-5589-664
- Your order number
- Reason for return
- Photos of the product (if damaged or incorrect)
Once your request is approved, we will send detailed return instructions, including how and where to send the item.
3. Return Conditions
- Items must be shipped back in the original packaging with all accessories, warranty cards, certificates, and tags.
- Returned products that are used, altered, damaged, or missing parts will not be accepted and may be returned to you at your expense.
- Jewellery must be carefully packaged to prevent damage during transit.
4. Refunds
4.1 Processing Time
- Approved refunds are processed to the original payment method within 7–14 business days of receiving the returned item.
- The time for the refund to appear in your account may vary depending on your bank or payment provider.
- The refund covers the purchase price of the item only.
- Shipping and handling charges are non-refundable unless the return is due to our error (e.g. defective or incorrect item).
- Custom, bespoke, personalised, or engraved jewellery (except in case of manufacturing defect).
- Gifts, gift vouchers, or items marked “final sale”.
5. Exchanges
If you wish to exchange an item (e.g. for a different size or design), please indicate this in your return request.
Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund following the process above.
6. Defective or Incorrect Items
If the item you received is defective, damaged, or not what you ordered:
- Notify us within 7 days of delivery with photos and a brief description.
- We will cover the cost of return shipping and offer a full refund or replacement at no extra cost.
7. Cancellation Before Dispatch
If you wish to cancel an order before it has been shipped, please contact us immediately. If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
8. Contact Us
For any questions about returns, refunds, or exchanges, our Customer Support team is happy to help.
info@shopqjs.com | +44-755-5589-664 | Mon – Fri, 09:00 – 20:00 (UTC)
