Connie brings more than 25 years of healthcare experience to Southeast Physician Associates, where her expertise in claims, benefits, compliance, customer service, and provider/member appeals gives the company an unmatched competitive edge. Prior to being Director of Quality Management & Special Projects at Southeast Physician Associates, she handled claims, account receivables, scheduling, referrals/authorizations, and medical records at various physician practices. Afterward, she joined Vista Healthplan (previously HIP Health Plan of Florida). There, she was responsible for coordination of benefits, claims research for providers, responding to member and provider correspondence, and handling escalated member/provider issues. Connie has served as Supervisor of Customer Service/Claims for Coventry Health Care and Aetna for the past 10 years. She directed a team of 24 phone and claims representatives and co-managed a staff of over 100 phone/claims representatives.